How to Make Squanch Happen!

Ben Greiner, Forget ComputersPart of XW17

Ben doesn’t know squanch about anything technical. But he knows what people want — people want squanch to do the squanch it promises to do. Ben works very hard to provide people with working squanch. When squanch doesn’t work, Ben gets involved and finds a way to make squanch happen. You may have guessed that Ben’s biggest challenge is not making tech-squanch happen, it’s communicating the tech-squanch to people who don’t read squanch! In this session, you’ll learn how to engage people to get involved and make your squanch happen.

The intended audience is forward-thinking IT Admins who realize they need to evolve from desk jockeys to leaders in communication. Otherwise, they risk being replaced by robots or eaten by zombies.


Ben Greiner, President of Forget Computers, is insanely focused on elevating the power of teams using Apple technology, and has been since 1998. At Forget Computers, Ben leads a team of Apple experts on a mission to transform IT delivery worldwide, using the most intelligent tools, clear communication, compelling thought leadership and a positively fun attitude!


You Won’t Believe These 4 Techniques to Make Your Macs More Secure

Jon Rhoades, St. Vincent’s InstitutePart of XW17

This talk was inspired by the Australian Signal Directorate’s Top 35 Mitigation Strategies. These “Strategies to Mitigate Cyber Security Incidents” were formulated by the ASD in response to nation state hacking of Australian Organisations and as of 2013 the top four strategies are mandatory for Australian Government computers .

This talk looks at the rationale behind each strategy and looks at how to apply them to managing Mac OS X computers, servers (ha!) and iOS devices.

This talk is for anybody who owns an Apple device!


Jon is currently the IT Manager at St Vincent’s Institute – a medical research institute in Melbourne affiliated with the University of Melbourne.

Jon started his Mac career making truly horrific videos of surgical operations and after realising he was never going to get a job in Hollywood with his showreel of videos of people’s bowels being cut out, he moved to administering Macs instead.  Jon & SVI have been running Munki at SVI since 2010 and legend has it that SVI was the first Munki site in Australia.*

*Probably not true.


JamfWay 2017

Erin Miska, JAMF SoftwarePart of XW17

Erin MiskaThe Patch Team LogoGet a behind-the-scenes look at how new features make their way into Jamf Pro. Hear what Jamf has been up to in the first half of 2017, and what exciting new things are planned for the rest of the year.


Erin started using the Casper Suite at age 16 as a student tech. (Yes, it used to be called “Casper Suite”.) She has worked for Jamf since version 7.3, when iOS support was first added to the product. She’s currently working with a team of engineers to make patching easier for Jamf customers.


X World Registrations Now Open!

Sessions details for most X World 2017 sessions have now been posted, with more to come soon, and registrations are now open. Early-bird registrations close 9pm AEST, 2 June, 2017 – be sure to register prior to then to obtain the best rate!

Thanks to the awesome regional MacAdmins community, we’ve got a great line-up of content and have a full day of optional workshops for the first time since 2012. Once again we’ve partnered with Jamf Software to bring you the latest information on OS X and iOS deployment.  We hope to see you there!


Introduction to Apple Device Management

Justin Krisko & Vasko Kirovski, JAMF SoftwarePart of XW17

Perfect for those new to managing Apple devices, this workshop will explain the concepts of MDM, what it can do, and what you need to know. Learn how to quickly deploy devices using Apple’s deployment programs, configure settings, and push out apps for both iOS and macOS. Enrol and manage your own test devices and see it working yourself. This workshop will be lead by local Jamf engineers – no sales pitch!

 


sudo jamf arrrrr: An Update on Jamf Patch Management

Erin Miska, JAMF SoftwarePart of XW17

Erin MiskaThe Patch Team LogoHear what our patch management team has been up to since JNUC 2016, what patch features are coming in Jamf Pro 10.0.0, and what’s going on in the Product Owner’s brain. (And if you’re confused by the session title, learn what “sudo jamf arrrrr” means.)


Erin started using the Casper Suite at age 16 as a student tech. (Yes, it used to be called “Casper Suite”.) She has worked for Jamf since version 7.3, when iOS support was first added to the product. She’s currently working with a team of engineers to make patching easier for Jamf customers.


MDM – the Magic of Device Management

Carrie Irvine, NorthTecPart of XW17

MDM can be a scary concept, at times it’s a bit like trusting magical unicorns to do your bidding. Perhaps you’re considering implementing an MDM solution, have been burned by one in the past or have implemented MDM but haven’t unlocked it’s full potential yet. I’ll share how I’ve leveraged MDM over the past 5 years to improve student outcomes, and some of the issues I’ve encountered along the way to hopefully spare you some of the pain. I’ll take a look at how MDM has developed over the years and what it can do for us in tertiary education environments today on iOS, tvOS and macOS.


As part NorthTec’s Desktop Support team Carrie has been configuring and supporting Apple devices in a predominantly Windows environment since 2012. Being a relative newcomer to management of Apple devices has its challenges, but has made it easier for her to find a way forward amidst the paradigm shift from traditional device management to MDM. Carrie’s passion lies in automation, facilitating improvements to the user experience and supporting ongoing research into adoption of emerging technologies to improve student outcomes.


Simplifying L1 Tasks to Reduce Escalations

Stuart Lamont, Ivanhoe Grammar SchoolPart of XW17

A story of automating Helpdesk tasks through 3 tools.

  1. LoginScript
    • Why script this?
    • What does it do exactly?
    • How did you make it do that?
    • Who benefits from this/uses this?
    • What Problems does it have?
    • Future Plans for enhancements?
  2. Outlook for Mac Signature Script
    • Why script this?
    • What does it do exactly?
    • How did you make it do that?
    • Who benefits from this/uses this?
    • What Problems does it have?
    • Future Plans for enhancements?
  3. BackupScript/RestoreScript
    • Why script this?
    • What does it do exactly?
    • How did you make it do that?
    • Who benefits from this/uses this?
    • What Problems does it have?
    • Future Plans for enhancements?

Summary

While none of these custom built tools are new or groundbreaking, the concept of introducing tools to improve the experience of L1 Helpdesk Staff, therefore reducing escalations, can make a huge difference to our work as Sys-Admins.


Stuart is the Apple Infrastructure Administrator at Ivanhoe Grammar School. With Several years experience in Apple Break/Fix on top of ACTC and JAMF Certifications, Stuart has both Hardware and Admin experience working with Apple Products in Education and Corporate environments over the past 7 years.

Over the past 3 years Stuart has changed the face of macOS Deployment at Ivanhoe Grammar School. An Active member of the Melbourne Apple Admins Community, Stuart has a keen interest in automating and simplifying Helpdesk tasks


Screencasting for dummies IT Professionals

James Smith, Culture AmpPart of XW17

Learn how to use engaging video content to support your customers/users and help get them back to work quicker without them even picking up the phone.

We’ll be covering a number of tools (both free and paid) to create screencasts that can be used in conjunction with support documentation.


What to Bring

Please bring your Mac with the ScreenFlow beta installed, I’ll provide a serial on the day which will give you full access to the software for 30 days. If you are bringing an iPhone or iPad, please also download Clips.


James is a Systems Engineer for Culture Amp, a 100 person startup based out of Melbourne, SF, NY, & London focussed on Employee Engagement.

In a previous life he has been a Barista, DJ, and Technical Director for corporate events.


Charming The Snake – Python and IPython for System Administration

Tony WilliamsPart of XW17

System administration often encompasses repetitive tasks that formerly we used to write a shell script for. With the development of modern scripting languages why settle for writing bash scripts?

This workshop will give you a grounding in Python, shows you the interactive IPython and the benefits of a modern language, including improved language flexibility, debugging and third party libraries.


What to Bring

To participate in this workshop, you’ll need a Mac laptop running a recent version of macOS. It would be a good idea to install the Python 2.7 version of Anaconda, available from https://www.continuum.io/downloads before the Workshop.


Tony is currently a systems engineer and responsible for the design, installation and support of a disparate range of systems, mostly Macs and iPads. With over thirty years in the industry he has had a myriad of roles including C programmer, Unix system administrator, IT Manager, support specialist and Associate Editor of Australian Macworld.