Deploying and Managing Apple Technology in Education & Enterprise

Apple Education Part of XW19

Hear about Apple’s commitment to privacy, explore security features in macOS and iOS, and discover security best practices with mobile device management.

Learn about the best practices for deploying Apple Technology in both one-to-one and shared-use environments and see how Apple School Manager and Apple Business Manager can streamline deployment.

Discover how teaching tools like the Classroom app make it easy to guide how students use devices and apps in the classroom or learning environment and provide insight into student progress.


Some of the most powerful opportunities for technology are realised in the hands of students and teachers. Apple designs technology that empowers every individual, no matter how they learn and what they love to do. And Apple Education is dedicated to helping schools make the most of Apple products to expand what’s possible for learning, create new opportunities for teaching and establish dynamic environments that inspire both.


Introduction to Apple Device Management

Gib Chan & Vasko Kirovski, Jamf Part of XW19

Perfect for those new to managing Apple devices, this workshop will explain the concepts of MDM, what it can do, and what you need to know. Learn how to quickly deploy devices using Apple’s deployment programs, configure settings, and push out apps for both iOS and macOS. Enrol and manage your own test devices and see it working yourself. This workshop will be lead by local Jamf engineers – no sales pitch!

In preparation for this workshop, delegates should bring a test device running the latest version of either Mojave or iOS12.


Cybersecurity Communication Workshop

Ben Greiner, Forget Computers Part of XW19

Ben GreinerHow to talk cybersecurity with your customers.
Stop talking dry techno-babble and bring your message of cybersecurity to life. Learn to work with key stakeholders to deliver a persuasive presentation that really means something to your audience.

You know it’s critical to practice good cybersecurity hygiene. You are all too aware of the poor security practices of your clients. You want to help them. You want to protect them. But how do you protect them from themselves? Especially when they aren’t listening to your warnings!

The simple mention of cybersecurity sucks the air out of a room. This is why we’ve found ways to talk about cybersecurity without focusing on cybersecurity. In this workshop, you’ll learn how to articulate why cybersecurity awareness and ongoing best-practices are absolutely critical in today’s interconnected world. You’ll learn how to help people bring this new-found awareness back to their home, office, school — any organization to which they contribute. You’ll become a godlike (nondenominational) figure in your community as you learn how to empower your audience to more confidently share your knowledge with the people they know so we can all benefit from the dissemination of the good word of cybersecurity (without actually saying cybersecurity)!

What You’ll Get
You’ll learn to…

  • Persuade people to take notice of their risks.
  • Deliver a fun and engaging cybersecurity message.
  • Talk about cybersecurity in a way that makes your audience care.
  • Structure a compelling argument for better cybersecurity practices.
  • Address push-back and highlight the risks and rewards of cybersecurity.
  • Be empathetic to your audience and deliver information they understand.
  • Connect with your audience and make a difference.

Ben is the Founder and President of Forget Computers where he leads a brilliant team using intelligent tools, clear communication, and a positive attitude to help people accomplish more — more securely — with Apple technology. We can’t wait for him to help you do the same.


PPPC and TCC*

Mike Paul, Jamf Part of XW19

Mike Paul and Koala(*yea you know me – Rhyming and Acronyms are fun. Confusing changes to software is not).

A deeper dive into the new challenges presented to admins in the general and even ideal future of user enabled choices around personal data access and what that means to organizations managing those computers.


Mike was a Mac and Windows admin in higher education for 7 years prior to joining Jamf as a Support Specialist in 2011.

He then went on to join the Education Services team where he wrote and delivered the CCA, CJA and CCE courses for multiple years. In 2013 he was tasked with being part of the small team responsible for opening the first European Jamf office in Amsterdam. While in EMIEA he played the roles of Education Services Engineer, Pro Services Engineer, the escalation for support and an occasional Pre-Sales Engineer.

This is the second time Mike has presented at X World with the first time being back in 2014 when he came to Australia to help train the newly opened Jamf office. He is currently a Technical Product Manager for Jamf Pro. In his free time, he is also part of two pinball leagues.



Jamf Pro Roadmap*

Mike Paul, Jamf Part of XW19

Mike Paul and Koala*Not a literal map though, that would be weird for a client management software company to present that.

A session full of fun and surprises going over where Jamf has gone this year and where we plan to in the future. Hint: we’re not getting into map making.


Mike was a Mac and Windows admin in higher education for 7 years prior to joining Jamf as a Support Specialist in 2011.

He then went on to join the Education Services team where he wrote and delivered the CCA, CJA and CCE courses for multiple years. In 2013 he was tasked with being part of the small team responsible for opening the first European Jamf office in Amsterdam. While in EMIEA he played the roles of Education Services Engineer, Pro Services Engineer, the escalation for support and an occasional Pre-Sales Engineer.

This is the second time Mike has presented at X World with the first time being back in 2014 when he came to Australia to help train the newly opened Jamf office. He is currently a Technical Product Manager for Jamf Pro. In his free time, he is also part of two pinball leagues.



Introduction to Bash Scripting for Packaging Mac Apps

Jon Rhoades Part of XW19

Jon RhoadesBash is the default shell scripting language on the Mac and it can be used to perform many tasks. Packages are the installers that we use to add applications and utilities to Mac OS.

This two part workshop provides a gentle introduction into Bash scripting, specifically aimed at writing scripts to help with creating Mac packages.
In the second half we cover how to create and edit packages. We will use our new found Bash skills to create scripts that clean up previous installations, create license files, make API calls etc.

No previous scripting/packaging experience is needed, just bring your Mac and if you have one, your favourite text editor.


Jon is currently the IT Manager at St Vincent’s Institute – a medical research institute in Melbourne affiliated with the University of Melbourne.


/jamf: A Jamf Slackbot to Simplify Lookups and Troubleshooting

Tania Dastres Part of XW19

For the average support tech that hasn’t had the chance to enrol in a Jamf 100/200 course, using the Jamf Pro console to troubleshoot a Mac issue can be an overwhelming experience. The Jamf API allows Mac Admins to pick and choose what attributes they want their level 1 and 2 techs to consider first, and the Slack API provides an easy-to-use way to obtain and present this information.

In this presentation, Tania will discuss her journey in building a Jamf Pro Slackbot for her macOS support team, using the Jamf Classic API, AWS Lambda, and lots of Python.


Tania Dastres has worked in IT for more than 12 years, all of which have been in Apple support. She started providing Tier 1 AppleCare Support for Apple, worked as an Apple Technician at RMIT for 9 years, and now works at SEEK, as an Apple System Administrator.

She is a wannabe programmer, and will search for any excuse to use Swift at work.


The Dangers of Over Servicing

Peter Wells Part of XW19

Peter WellsWe’ve all experienced terrible customer service, and hopefully we’re all trying to provide a great experience for our customers. But sometimes we can go too far – and by over servicing, we create needy customers with unrealistic expectations. And it’s a nightmare trying to reset those expectations.


I’m a technology commentator, currently working with Swinburne University, and writing for the Sydney Morning Herald. I also appear regularly on The Daily Tech News Show, and host the Reckoner Australia podcast. I was previously front page editor for MacTalk, Australia’s largest Apple Community with over 500,000 page views per month.

I’m an Apple Certified Technical Co-ordinator and Trainer with many years experience building, supporting, and deploying desktop images to Apple computers in many environments. I complement my technical knowledge with excellent interpersonal skills thanks to many years of working in customer service roles.

In creative roles I’ve previously worked as an editor for The 2006 Commonwealth Games, taught Video Editing with Final Cut Pro at The Victorian College of The Arts and worked as a freelance Videographer and Editor for clients such as MTV Australia. My technical roles have seen me set up and administer software for small businesses, help companies switch to a Mac and iPhone environment and move to web-based services such as Google Apps.

Personally, I helped launch the MacTalk Australia podcast, Australia’s number one technology podcast. I’ve interviewed Tech Luminaries such as John Gruber, Merlin Mann, Tom Merritt, Marco Arment, Molly Wood and Leo Laporte.

I’ve spoken at conferences as diverse as Ad:Tech Sydney to SxSW in Austin Texas, /dev/world and X World and Swipe. I MC’d the One More Thing iOS developer conference for three years.


Certificates: The C Word

Daniel MacLaughlin, Jamf Part of XW19

Daniel MacLaughlinIn this workshop we will build a certificate server and using a virtual environment we will go through configuring and troubleshooting certificates and how they can be used to connect to something like an 802.1x wireless network.

Intended audience is anyone who wants to understand certificates more.

To participate in this workshop, you’ll need a Mac laptop running a recent version of macOS, a virtualisation platform (VMWare Fusion suggested, but VirtualBox or Parallels should be OK), 8G RAM minimum (16G recommended), and 60G spare space on your hard drive.


Daniel is an Implementation Engineer with Jamf which has him assisting customers that need that extra bit of work to fit their workflow. Formerly a Professional Services Engineer at Jamf, Daniel has seen and worked with almost every size and type of customer there is.


De-mystifying launchd

Bart Reardon Part of XW19

Bart ReardonSince being introduced with Mac OS X Tiger launchd has had its fair share of champions and detractors.

This talk serves to act as both a primer of launchd’s main functions and behaviour as well as go over basic troubleshooting.

We shall also look at alternatives to creating launchd tasks from a system administrators point of view.


Bart has worked for the CSIRO in their IT department for over 17 years and is based in Canberra.

Bart currently works for CSIRO’s desktop infrastructure team and leads development for the Mac and Linux Desktop SOE’s and manages 900 macOS workstations using JAMF, Munki and other open source tools.

He has contributed to Munki and macOSLAPS open source projects.