Author: aucadmin

Erin Miska, JAMF Software Part of XW17

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Erin started using the Casper Suite at age 16 as a student tech. (Yes, it used to be called “Casper Suite”.) She has worked for Jamf since version 7.3, when iOS support was first added to the product. She’s currently working with a team of engineers to make patching easier for Jamf customers.

Carrie Irvine, NorthTec Part of XW17

The days of simply maintaining the status quo in ICT are gone. Since beginning our research into the use of iPads in teaching and learning we’ve embraced the rapid pace of change in technology and the management systems which facilitate this. With our vision to deliver an ICT environment that meets the needs of the Polytechnic today and provides for ways we want to work in the future we’ve had to challenge the mindset that being an early adopter of new technology is “too risky”. In just a few years we’ve gone from tried and tested manual processes to an agile automated environment making use of the latest device management technology. I’ll share how we’ve supported improved outcomes and provided a better user experience for our staff and students, while refining our deployment systems and reducing the support overhead of maintaining our Apple devices

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As part NorthTec’s Desktop Support team Carrie has been configuring and supporting Apple devices in a predominantly Windows environment since 2012. Being a relative newcomer to management of Apple devices has its challenges, but has made it easier for her to find a way forward amidst the paradigm shift from traditional device management to MDM. Carrie’s passion lies in automation, facilitating improvements to the user experience and supporting ongoing research into adoption of emerging technologies to improve student outcomes.

Stuart Lamont, Ivanhoe Grammar SchoolPart of XW17

Do you find yourself torn away from your desk to solve Helpdesk problems? Looking for ways to free up your time at the office to focus on the big-picture?

Sometimes, to make our own job easier, we need to make someone else’s job easier.

By leveraging the power of scripting, previously complex, time-consuming or repetitive tasks can be reduced to just a few clicks and keystrokes.

In this session, Stuart Lamont from Ivanhoe Grammar School will pull apart 5 of the tools the school has used to streamline Level 1 Helpdesk tasks so they (almost) never need to be escalated.

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Stuart is the Apple Infrastructure Administrator at Ivanhoe Grammar School. With Several years experience in Apple Break/Fix on top of ACTC and JAMF Certifications, Stuart has both Hardware and Admin experience working with Apple Products in Education and Corporate environments over the past 7 years.

Over the past 3 years Stuart has changed the face of macOS Deployment at Ivanhoe Grammar School. An Active member of the Melbourne Apple Admins Community, Stuart has a keen interest in automating and simplifying Helpdesk tasks

James Smith, Culture AmpPart of XW17

Learn how to use engaging video content to support your customers/users and help get them back to work quicker without them even picking up the phone.

We’ll be covering a number of tools (both free and paid) to create screencasts that can be used in conjunction with support documentation.

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What to Bring

Please bring your Mac with the ScreenFlow beta installed, I’ll provide a serial on the day which will give you full access to the software for 30 days. If you are bringing an iPhone or iPad, please also download Clips.

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James is a Systems Engineer for Culture Amp, a 100 person startup based out of Melbourne, SF, NY, & London focussed on Employee Engagement.

In a previous life he has been a Barista, DJ, and Technical Director for corporate events.

Tony WilliamsPart of XW17

System administration often encompasses repetitive tasks that formerly we used to write a shell script for. With the development of modern scripting languages why settle for writing bash scripts?

This workshop will give you a grounding in Python, shows you the interactive IPython and the benefits of a modern language, including improved language flexibility, debugging and third party libraries.

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What to Bring

To participate in this workshop, you’ll need a Mac laptop running a recent version of macOS. It would be a good idea to install the Python 2.7 version of Anaconda, available from https://www.continuum.io/downloads before the Workshop.

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Tony is currently a systems engineer and responsible for the design, installation and support of a disparate range of systems, mostly Macs and iPads. With over thirty years in the industry he has had a myriad of roles including C programmer, Unix system administrator, IT Manager, support specialist and Associate Editor of Australian Macworld.

Jon Rhoades, St. Vincent’s InstitutePart of XW17

This workshops covers the complete open source Mac management lifecycle:

• Deployment
• Enrolment (manual & DEP)
• Application & patch management
• OS Updates
• Application whitelisting
• OS MDM
• Reporting & Inventory management

Technologies used include Munki, Munkireport. AutoPkg, AutoPkg(r), Santa, and MicroMDM.

**Content may change depending on what Apple announces at WWDC!**

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What to Bring

Please bring your Mac laptop with VMware Fusion installed, we’ll provide a download link for the workshop VM nearer the time. If you don’t have Fusion, VMware have a 30 day trial on their website or if you like to live dangerously, it may be possible to convert the VM to run on VirtualBox or Parallels. Additionally if you don’t want to run the Munki client on your Mac, feel free to to setup your own macOS VM to run it in – this is not a requirement as we will remove Munki at the end.

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Jon is currently the IT Manager at St Vincent’s Institute – a medical research institute in Melbourne affiliated with the University of Melbourne.

Jon started his Mac career making truly horrific videos of surgical operations and after realising he was never going to get a job in Hollywood with his showreel of videos of people’s bowels being cut out, he moved to administering Macs instead. Jon & SVI have been running Munki at SVI since 2010 and legend has it that SVI was the first Munki site in Australia.*

*Probably not true.

Maurie Bascunan, University of Technology Sydney Part of XW17

The presentation will cover my experience at the University of Technology Sydney, where I have been responsible for setting up a Mac cluster with 25 Mac Minis using NoMachine.

NoMachine is a centralised remote access management service which allows staff and students to connect with a web browser from a Windows, Linux PC or a Mac. Its main purpose is to facilitate the use of Mac only apps like Xcode.

During my presentation I will cover the steps that I took to implement this service and provide an opportunity for open discussion.

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Maurie is the Mac / Casper admin for UTS. He joined the University in 2008 and since then he has been supporting and managing Mac systems.

Duncan McCracken, MondadaPart of XW17

As the access to behind-the-curtain is becoming scarce, its important to maintain effective troubleshooting techniques. Basic things like being able to read a log file on iOS simply aren’t possible, so what do you do when you have an issue that you haven’t seen before and no diagnostic information? This session will cover some very straightforward techniques that will help you effectively isolate issues, source and leverage the right information, and resolve the problem.

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Duncan is the Technical Director of Mondada Pty Ltd, an organisation leading the way in creating installation packages for OS X deployment solutions.

With over 20 years working with Apple and associated products Duncan as a consultant and has worked with some of the leading integration companies at home in Australia and around the world. He is known for his willingness to adapt to new playing fields through embracing different technologies, and his knack for creating modular, re-usable solutions.

Peter Wells, UNSW Australia Part of XW17

Using FCPX, Giphy, iBooks Author, and anything else you have handy to create great user guides for your self service customers.

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Peter Wells is a Desktop Analyst currently working with UNSW Australia. He is also a technology commentator, writing for the Sydney Morning Herald. He was previously front page editor for MacTalk, Australia’s largest Apple Community.

Tania DastresPart of XW17

Trigger is a free utility that presents a webView while simultaneously executing a JSS command. Leveraging basic HTML code and bash, it is a highly customisable and interactive way to create a splash screen for your setup workflow.

This presentation will demonstrate how to use Trigger, how it is being used at RMIT and at SEEK, and how it compares to other similar utilities out there.

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Tania Dastres has worked in IT for more than 11 years, all of which have been in Apple support. She started providing Tier 1 AppleCare Support for Apple, worked as an Apple Technician at RMIT for 9 years, and now works at SEEK, as an Apple System Administrator. She was the technical lead for the RMIT MacWorks Project, with the task of designing and implementing a MOE, on 1,200 predominantly unmanaged staff Macs.

She is a wannabe programmer, and will search for any excuse to use Swift at work. In her spare time, she is working on an iOS app that helps techs carry out small talk at tech conferences. She hopes to complete it by June 28th.